At House to Home, we help people move home every day. This gives us a good idea of what questions you might have. Our FAQs are designed to assist you to plan your move, choose your services and get organised to save time, stress, and effort for your move.
Can I get some help sorting my belongings prior to packing them?
Yes. We offer a Pre-Move service, where our ladies can help you to sort out what to keep, what can be sold, what to donate to charity and what to let go. We can help you to prepare your home, belongings, appliances etc for the move. This service is ideal for people who are especially busy, like to be super-organised or have many possessions, and can be done any time before the home pack.
Timing of the pack, move and unpack
Should the packing be done the same day as the removalist delivery?
Packing takes time and is best done the day before the removalists are due to pick up and deliver your belongings and furniture. If it is done the day before, our Specialist Packing team will work with you to ensure you have everything you need on your last night in your home and materials on hand to pack those last few items before the removalists arrive.
Should the unpack happen the same day as the removalist delivery or the next?
As each move is different, it is your choice.
If the delivery occurs in the early morning, the unpack can be done that afternoon. If you are planning this, make sure your removalist knows that you have an unpacking team booked so that they plan their delivery to unload boxes first so that our ladies can start to unpack straight away.
If you are staying in your new home on the first night, our team can start the unpack, and set up the kitchen and bedrooms, and then complete the remainder of the unpack for you the following day
Can extra hours be purchased after my job commences?
Yes. If you have booked directly with us simply give us a quick call and we will arrange the extra hours.
Timing of the pack, move and unpack
Should the packing be done the same day as the removalist delivery?
Packing takes time and is best done the day before the removalists are due to pick up and deliver your belongings and furniture. If it is done the day before, our team of Specialist Packers will work with you to ensure you have everything you need on your last night in your home and materials on hand to pack those last few items before the removalists arrive.
Should the unpack happen the same day as the removalist delivery or the next?
Our team can unpack on either day – it is your choice if the delivery occurs in the early morning, the unpack can be done that afternoon. If you are planning this, make sure your removalist knows that you have an unpacking team booked so that they plan their delivery to unload boxes first so that our team can start to unpack straight away.
If you are staying in your new home on the first night, our team can start the unpack, and set up the kitchen and bedrooms, and then complete the remainder of the unpack for you the following day.
About our services
How many staff are needed to pack or unpack a house?
A general rule, each team member can pack or unpack 3-4 cartons per hour. Your removalist can advise how many cartons you will have in your move. You then decide if you would like everything done for you or require a fixed amount of time for us to help you. Many clients choose a fixed number of hours and extend their booking if necessary.
Can I choose how many ladies and hours I want?
Yes. For example, if you have booked a 24-hour service, this can be done as either 3 TFT team members for 8 hours each, or 4 team members for 6 hours each. It could also be spread over multiple days if you prefer.
An 8-hour service is best delivered as 2 TFT staff for four hours each. More Specialist Packers for shorter time enable us to complete you unpack in one day, or on the same day as the delivery of the goods. Please remember we have a 4-hour minimum booking per person, per day.
How our service works
How do the team know what goes where?
Our team use their training, logic, and experience to decide the best place for things to go. You are welcome to tell them exactly where you would like items to be placed, however many of our clients are happy to leave it to their House to Home team – it is always your choice.
Do I need to be there while the ladies are packing or unpacking my belongings?
You do not need to be there while the ladies are packing your belongings. Our team will ensure they know what you do not want packed, and what you want packed as a priority.
With an unpack, it’s very helpful if you are there at the beginning of the job, so that you can show our staff what your priority areas are and how you would like their belongings to be put away in their new home. Likewise at the end of the job it is very helpful if you are there so that our team can show you how they have unpacked your belongings, so that if there is anything at all that you want changed, they can do it for you. However we understand that in some instances it is not possible for the client to be in the home while we are unpacking, and in this instance our team will use their expertise and experience, and any direction you have given them, to put things away.
What happens to all the packing materials at the end of the move?
Our Specialist Packing team will flatten boxes and collect paper while they unpack your belongings so that your removalist can take them away with them. If they have already left your house, then the team will organise with you a convenient place for them to store the boxes until your removalist returns to collect them.
Other services we offer
Do you provide cleaning
House to Home team will wipe out cupboards and shelves before placing items in them and can wash items before they put them away at the client’s request.
For heavy-duty house cleaning, we advise using a specialist cleaning service.
Do you have insurance to cover breakages?
House to Home has comprehensive Public Liability Insurance and Breakage Insurance in the unlikely event of any problems. Our liability is limited to breakages or damages which occur when items are under our direct control, for example in the unlikely event that one of our team accidentally dropped a breakable item.
Any items that have been broken in transit are the responsibility of the removalist. Our team will note any breakages and place them aside for the client to discuss with their moving company.
Can I get the ladies back to re-organise my house after I have lived in it for a while?
Yes. We offer a home organising service to enable clients to get back that new home feeling once their house has started to look a little lived in. Our experienced team can come to your home, tidy, and organise the kitchen, sort out problem cupboards and cluttered rooms, fold, hang and colour coordinate clothes and return linens to order. This service is charged at our standard pricing.